Found Description
**Technical Support Specialist (Bilingual - English/Spanish)****Position Overview****Key Responsibilities**- Provide technical support to end users in our Mexico office- Troubleshoot hardware, software, and simple network-related issues- Diagnose problems, identify root causes, and implement effective solutions- Document issues, resolutions, and processes accurately within the ticketing system- Escalate complex issues to appropriate teams and management when necessary- Assist with system setup, configuration, and user onboarding- Maintain a high level of customer service and professionalism at all times- Collaborate with internal teams to improve support processes and documentation**Required Qualifications**- Fluent in both English and Spanish (written and verbal)- Strong troubleshooting and problem-solving skills (Hardware & Software)- High attention to detail and organizational skills- Excellent communication and customer service abilities- Ability to manage multiple tasks and pri...