Found Description
DUTIES AND RESPONSIBILITIES:
User Support and Troubleshooting
Provide Level 1 and Level 2 support for hardware, software, email, network, printers, and VoIP systems.
Respond to technical issues via Email, Viber, or Helpdesk system.
Troubleshoot and resolve common IT problems, escalating critical or unresolved issues to higher-level support.
Workstation and Device Setup
Install, configure, and maintain laptops, desktops, printers, scanners, and other peripherals.
Set up company-standard applications, VPN, shared drives, Microsoft 365 accounts, and endpoint security tools.
Support employee onboarding by preparing and issuing devices with proper configurations.
Microsoft 365 and Access Support
Provide frontline support for Microsoft 365 services including Outlook, OneDrive, and Teams.
Handle password resets, MFA setup, and acc...
User Support and Troubleshooting
Provide Level 1 and Level 2 support for hardware, software, email, network, printers, and VoIP systems.
Respond to technical issues via Email, Viber, or Helpdesk system.
Troubleshoot and resolve common IT problems, escalating critical or unresolved issues to higher-level support.
Workstation and Device Setup
Install, configure, and maintain laptops, desktops, printers, scanners, and other peripherals.
Set up company-standard applications, VPN, shared drives, Microsoft 365 accounts, and endpoint security tools.
Support employee onboarding by preparing and issuing devices with proper configurations.
Microsoft 365 and Access Support
Provide frontline support for Microsoft 365 services including Outlook, OneDrive, and Teams.
Handle password resets, MFA setup, and acc...
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