IT Technical Support Engineer

As a IT Support Engineer(End user), you will be responsible for providing technical assistance and support to end-users and ensuring the smooth operation of IT systems and services.

You will diagnose and resolve technical issues, elevate problems as necessary, and provide timely responses to user inquiries. Additionally, you will contribute to the development and maintenance of support documentation and assist in the implementation of IT projects.

• Provide technical support to employees for hardware, software, and application-related issues.
• Troubleshoot Windows OS, Microsoft Outlook, Office 365 applications, and general IT problems.
• Install, configure, and maintain organization-approved software and applications on desktops, laptops, and mobile devices.
• Assist users with device setup, configuration, and data migration when replacing or upgrading computers.
• Ensure endpoint security solutions (e...