Found Description
**Who are we looking for?
**- Expert in analytical skills- Effective Business Communication- Coaching skills- Operations Management- SLA Management- MS Office- Operational knowledge of contact center platform and ITSM tool- Performance Management skills- Conflict management skills- Capacity management- Presentation skills- Training need identification**Technical Skills**:- Client Technical Service Awareness - Intermediate- Technical Troubleshooting - Retail systems like POS, BO, EMV, KDS, OCS, SOS timers, receipt printers, etc - Advanced- Technical Troubleshooting - Account Management/password reset - Advanced- Technical Troubleshooting - OS - Advanced- Technical Troubleshooting - End Devices - Advanced- Ticketing Tool - Advanced- MS Office - Advanced- Contact center platform operating skills - Expert- Contact center platform reports - Expert- Networking concepts - Intermediate- Client Process Knowledge - Advanced- DMAIC Methodology - Advanced- Client Business Awareness - Advanc...