It Team Leader (Guadalajara)

Who are we looking for?
Expert in analytical skillsEffective Business CommunicationCoaching skillsOperations ManagementSLA ManagementMS OfficeOperational knowledge of contact center platform and ITSM toolPerformance Management skillsConflict management skillsCapacity managementPresentation skillsTraining need identificationTechnical SkillsClient Technical Service Awareness - IntermediateTechnical Troubleshooting - Retail systems like POS, BO, EMV, KDS, OCS, SOS timers, receipt printers, etc - AdvancedTechnical Troubleshooting - Account Management/password reset - AdvancedTechnical Troubleshooting - OS - AdvancedTechnical Troubleshooting - End Devices - AdvancedTicketing Tool - AdvancedMS Office - AdvancedContact center platform operating skills - ExpertContact center platform reports - ExpertNetworking concepts - IntermediateClient Process Knowledge - AdvancedDMAIC Methodology - AdvancedClient Business Awareness - AdvancedTelephone etiquette - ExpertCustomer service skills - Exp...