IT Systems Support Administrator

The IT Systems Support Administrator is responsible for delivering reliable technical support while ensuring the stability, availability, and security of the organization's IT infrastructure. This role provides first- and second-level technical support for end-users, administers IT systems and network infrastructure, maintains hardware and software assets, and assists in implementing technology initiatives that improve operational efficiency.

The role requires close collaboration with internal departments, vendors, and clients to ensure that IT services are delivered efficiently and in accordance with organizational standards, security policies, and service level expectations.

Key responsibilities

• End-User Support
• Provide first or L1 up to and second-level L2 (if necessary) technical support for hardware, software, networking, printers, peripherals, and business applications.
• Troubleshoot and resolve desktop, laptop, ope...