IT Systems Engineer (Tier 1) – Hands-on Support & Cloud

Movate is seeking an IT Systems Engineer (Tier 1) in Barranquilla to act as a pivotal technical resource for the support organization. You will address tickets, troubleshoot servers, networks, and cloud infrastructure, and route advanced cases to Tier 3 while owning customer cases and ensuring timely resolutions.

Responsibilities include ticket management, in-depth troubleshooting, collaboration with Tier 1 and Tier 3 teams, documentation, system monitoring, and continuous improvement with