Found Description
**Descripción breve**:
- Ability to communicate technical and technological information in a clear and accessible manner to all business users.
- Demonstrated ability to identify and resolve procedural/process problems to maintain a philosophy of Continuous Service Improvement.
- Attitude and flexibility to respond and adapt to changing needs on short notice, to resolve problems in tight deadlines and critical situations.
- Ensure prompt and accurate resolution of technical support related issues to customers with a high degree of responsability and effective response.
- Ensure that the level 2 team is aware of major incidents as they occur.
**Responsabilidades del puesto**:
- First and second level end user computing services.
- Engage in escalation support processes in a timely manner using good judgment and self-initiative.
- Assist in the creation of written/verbal instruction guides for users and update knowledge base.
- Manage incoming f...