IT Support Technician (L1–L2)

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

Job Overview

We are seeking a skilled IT Support Technician (Level 1–2) to join our team in Madrid. In this role, you will serve as the first point of contact for technical support, assisting with a wide range of hardware, software, network, and user access issues. You’ll be instrumental in ensuring the smooth day-to-day operation of our IT systems and supporting end users across the organization.

Key Responsibilities

• Triage, diagnose, and resolve or escalate support tickets using helpdesk tools.
• Perform basic troubleshooting such as password resets, user account issues, software reinstallations, hardware diagnostics, and network connectivity checks.

Hardware & Software Support

• Set up, configure, and maintain desktops, l...