IT Support Technician (L1–L2)

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

Job Overview

We are seeking a skilled IT Support Technician (Level 1–2) to join our team in Madrid. In this role, you will serve as the first point of contact for technical support, assisting with a wide range of hardware, software, network, and user access issues. You’ll be instrumental in ensuring the smooth day-to-day operation of our IT systems and supporting end users across the organization.

Key Responsibilities

• Provide first-line technical support for hardware, software, and network issues.
• Respond to tickets via ITSM tools (ServiceNow / Jira / Remedy, etc.).
• Support Windows OS (Windows 10/11) and Microsoft Office 365 issues.
• Manage user accounts (password resets, access management, group policies).
• ...