Found Description
Summary
Provide technical support to end-users for PC, server, hardware, or software applications.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
- Load & verify software packages.
- Support any resource on projects as assigned.
- Troubleshoot and resolve end user issues.
- Install & configure PC/Peripherals.
- Follow all corporate, regional and local ISS & Site policy.
- Resolve site level Incident management.
- Populate knowledge Database & Configuration Management Database where appropriate.
- Information Technology Infrastructure Library knowledge.
- Emphasize management of queues, and adherence to Service Level Agreement/Key Performance Indicators.
- Install and Configure PCs (Ghost).
- Troubleshoot basic issues with scanners (MES/SAP RF).
- Administer the PBX (re-enabling and creating phones).
- P...