Found Description
**Key Responsibilities**:
- IT Support functions as a center for reporting technology-related problems, performing initial problem investigation and information gathering, and works as a liaison to the rest of the IT support staff.
- Provides break-fix end-user support, working with product manufacturers as needed (such as Lenovo, Dell or Apple).
- This first-level IT Support role is expected to pass on to Senior IT Support Technicians any issues which cannot resolve in a timely manner.
- Assists with the installation, configuration, and maintenance of personal computer software and hardware (including printers, scanners, mobile devices, and other peripheral devices)
- Maintains an accurate service repair history through the creation of TopDesk incident management system tickets, including the documenting of work history and proper issue resolution.
- Determines the best solution based on the issue and details provided by customers.
- Documents, tracks, and monitor...
- IT Support functions as a center for reporting technology-related problems, performing initial problem investigation and information gathering, and works as a liaison to the rest of the IT support staff.
- Provides break-fix end-user support, working with product manufacturers as needed (such as Lenovo, Dell or Apple).
- This first-level IT Support role is expected to pass on to Senior IT Support Technicians any issues which cannot resolve in a timely manner.
- Assists with the installation, configuration, and maintenance of personal computer software and hardware (including printers, scanners, mobile devices, and other peripheral devices)
- Maintains an accurate service repair history through the creation of TopDesk incident management system tickets, including the documenting of work history and proper issue resolution.
- Determines the best solution based on the issue and details provided by customers.
- Documents, tracks, and monitor...