Found Description
Join our dynamic team at C3 AI, where we are committed to delivering innovative technology solutions that drive business success. We are looking for a talented IT Support Engineer to provide exceptional technical support and ensure the smooth operation of our IT infrastructure.
**Responsibilities**:
- **Technical Support**: Provide first and second-level support to end-users, resolving hardware, software, and network issues promptly. Assists Corporate IT on the West Coast by providing support for our East Coast Offices/time zones.
- **System Maintenance**: Perform regular maintenance and updates on IT systems, ensuring optimal performance and security. Refurbishing and re-imaging laptops.
- **Troubleshooting**: Diagnose and troubleshoot technical problems, escalating complex issues to senior engineers when necessary.
- **Documentation**: Maintain accurate records of support requests, resolutions, and system changes in our ticketing system.
- **Collaboration**: Work cl...
**Responsibilities**:
- **Technical Support**: Provide first and second-level support to end-users, resolving hardware, software, and network issues promptly. Assists Corporate IT on the West Coast by providing support for our East Coast Offices/time zones.
- **System Maintenance**: Perform regular maintenance and updates on IT systems, ensuring optimal performance and security. Refurbishing and re-imaging laptops.
- **Troubleshooting**: Diagnose and troubleshoot technical problems, escalating complex issues to senior engineers when necessary.
- **Documentation**: Maintain accurate records of support requests, resolutions, and system changes in our ticketing system.
- **Collaboration**: Work cl...