IT Support Technician at Quadra Edmonton

Join Quadra as an IT Support Technician in Edmonton, Alberta, where you will ensure seamless technology support for employees. Focus on providing on-site assistance and proactive support solutions.

In this full-time, permanent role, you will be responsible for troubleshooting technical issues and delivering quality IT support both at the Edmonton facility and remotely. This position requires a hands-on approach to manage operational continuity and facilitate equipment setup and maintenance. Contribute significantly to IT projects while reinforcing clear communication with users and maintaining high service standards.

Key Responsibilities:
• Provide IT support via phone, email, and ticketing systems
• Troubleshoot hardware and software issues efficiently
• Document support incidents and solutions thoroughly
• Assist in equipment rollouts and maintenance
• Engage with IT teams to ensure smooth project implementation

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