IT Support Team Lead/ Technical Support Supervisor

The Opportunity

DeVry Greenhouses is seeking an experienced and hands‑on IT Support Team Lead / Technical Support Supervisor to oversee day‑to‑day end‑user support across our operations. This is a working leadership role where you’ll provide frontline technical support while supervising and supporting a small IT support team.

The successful candidate will support users experiencing technical difficulties, maintain IT systems and equipment, and help ensure reliable technology services across the organization.

Responsibilities

• Respond to users experiencing technical difficulties in person, remotely, and electronically.
• Diagnose, troubleshoot, and resolve hardware, software, network, and connectivity issues.
• Provide business systems, network, and Internet support to users.
• Research and implement solutions using technical manuals, user guides, and support documentation.
• Provide training ...