Found Description
Skill- Service Desk SME
Experience - 5 to 7 years
Location - Hyderabad
Walkin In Drive - TCS Deccan Park
Floor Support
Call Audits
Take Supervisor Calls
Managing performance of the team
KB article review
Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
Shift-left, FCR and FLR improvement
Continual Service Improvement – provide inputs to the client and internal teams on improvement opportunities, contact reduction, automation etc.
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