It support specialist

Role: Service Desk & Remote Support Services
Experience: 1+
Budget: 3 LPA
Location: Noida
Work Mode: Full-Time(On-site)
Roles & Responsibilities
:
First Level Technical Suppo
rt Provide first-level technical support via phone, email, and Helpdesk ticketing syste
m. Troubleshoot and resolve hardware, software, and network issue
s. Escalate complex problems to appropriate IT team
s. Collaborate with IT teams to implement new technologies and improve system
s. Enrolment Suppo
rt Support for enrolments, re-enrolments, and machine reset
s. OKTA Related Requirements / Issu
es Support for OKTA MFA/MFA setup, manual authentication process, and fast pas
s. Account Related Issu
es Unlock IDs, resolve OKTA and Windows login issue
s. Handle password resets and account lockout
s. SSO Password Res
et Password reset for employees and contractor
s. Access Provisioni
ng Application access, Wi-Fi setu
p. Addition to IBEX and North CEE ...