Found Description
Requirements
Bachelor's degree in Systems Engineering, Information Technology, Computer Science, or a related field.
Minimum of 2–4 years of experience in hardware and software technical support.
Knowledge of Windows and/or Linux system administration, Microsoft 365 support, and Active Directory account management.
Demonstrated ability to troubleshoot hardware and software issues using Zoom, Slack, and remote desktop tools.
Identity & Access (Okta): Proficiency in Okta administration, with primary tasks including password resets, troubleshooting Multi‐Factor Authentication (MFA), and user lifecycle management.
Proficiency in Jira Service Management (JSM); high ticket hygiene and SLA management are essential.
Effective communication, customer service orientation, and ability to document technical procedures.
Main Responsibilities
Resolve user requests and incidents via tickets, email, and phone, ensuring agreed‐upon response times.
Monitor and ...