Found Description
**IT Support Specialist**
**Employment Type**: Full‑Time
**Experience Level**: Mid‑Senior
**Responsibilities**
- Manage Tier 1 and Tier 2 support for hardware, software, and connectivity issues.
- Administer and secure cloud systems including Google Workspace, Microsoft 365, and VPNs.
- Monitor network performance and resolve latency issues to ensure uptime.
- Oversee onboarding/offboarding, user accounts, permissions, and SSO integrations.
- Implement cybersecurity protocols: MFA, endpoint protection, backups.
- Maintain accurate inventory of IT assets and software licenses.
- Write and update knowledge base documentation.
- Collaborate with management to identify vulnerabilities and recommend cost‑effective solutions.
**Skills and Qualifications**
- Minimum of 2+ years in IT support/helpdesk or systems administration.
- Fluent in English, written and verbal.
- Proficiency in cloud environments (Google Workspace/M365).
- Strong knowledge...
**Employment Type**: Full‑Time
**Experience Level**: Mid‑Senior
**Responsibilities**
- Manage Tier 1 and Tier 2 support for hardware, software, and connectivity issues.
- Administer and secure cloud systems including Google Workspace, Microsoft 365, and VPNs.
- Monitor network performance and resolve latency issues to ensure uptime.
- Oversee onboarding/offboarding, user accounts, permissions, and SSO integrations.
- Implement cybersecurity protocols: MFA, endpoint protection, backups.
- Maintain accurate inventory of IT assets and software licenses.
- Write and update knowledge base documentation.
- Collaborate with management to identify vulnerabilities and recommend cost‑effective solutions.
**Skills and Qualifications**
- Minimum of 2+ years in IT support/helpdesk or systems administration.
- Fluent in English, written and verbal.
- Proficiency in cloud environments (Google Workspace/M365).
- Strong knowledge...