Voyago is currently hiring a Full-Time IT Support Specialist for an existing vacancy in London, Ontario.
Your Role:
Reporting directly to the IT Manager, this role supports the day-to-day IT operations through the IT Helpdesk.
Please note: this role is not remote and does require you to be onsite in our London Ontario office.
Primary Duties:
Monitor Help Desk for tickets assigned to the queue and process first-in first-out based on PriorityServe as the first point of contact for internal customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnel Provide accurate information on IT products or se...