It Support Specialist (First & Second Level) - Mexico

Join our global IT team and make an impact!
We are looking for a motivated and service-oriented IT Support Specialist (First & Second Level) to support our international operations.
In this role, you will ensure smooth IT services for our users, contribute to global IT projects, and be a key point of contact for technical support.
Your Responsibilities
- Provide IT support (1st & 2nd level) for internal users across local and international locations
- Support business applications, especially in production and logistics environments
- Handle incidents and service requests via ticketing systems, phone, and email
- Diagnose and resolve hardware and software issues ( on-site & remote )
- Install, configure, and maintain IT workplaces, PCs, and meeting rooms
- Collaborate closely with internal departments and global IT teams
- Maintain and improve IT documentation and knowledge base
- Support IT projects and process improvements
- Manage I...