Found Description
To provide first level of help desk support to the issues reported by the business users.
Responsibilities
Technical Support
- Installs and configures computer hardware/software, printers, conference room equipments and scanners within agreed SLA.
- Troubleshoots computer problems and determine source (hardware, software or network connection related) and advise on appropriate actions and solutions.
Data Backup
- Takes daily backup for all systems to ensure business continuity.
Inventory Management
- Manages inventories and stock, including keeping detailed records of inventory use, and advising management on ordering where necessary.
- Procures the needed IT equipments in line with the organization procurement policy.
Transmed Purpose
- Acts as a role model by living Transmed Purpose on daily basis.