IT Support Specialist (Colombia)

About the Role

We are looking for an IT Support Specialist to be responsible and accountable for the smooth running of our computer systems and help our staff solve day to day technical issues. You will provide friendly, efficient and timely support to our staff across North America.

Key Responsibilities

• Support our staff’s day to day IT needs and help resolve IT issues in the organization.
• Handle user on-boarding and off-boarding.
• Provide training to end users on IT systems (Google, phones, etc)
• Help build and maintain company IT documentation & support guides.
• Manage hardware/software setups, installations and upgrades.
• Maintain the office network (firewall, switches, wifi, phone system, etc).
• Manage users & groups in Google Workspace.
• Maintain an accurate inventory of software licenses, online services and hardware.
• Document and track issues in our IT ticketing system.