IT Support

Job Summary:

The IT Support Executive provides first-level technical support to ensure the smooth operation of IT systems, devices, and platforms across the organisation. This role involves troubleshooting hardware and software issues, managing devices through MDM/UEM systems, supporting users, and maintaining IT assets and documentation.

Key Responsibilities:

• Provide first-level technical support for hardware, software, and basic network issues
• Troubleshoot system issues using tools (e.g. CMD, PowerShell) and document findings
• Set up, configure, diagnose and deploy devices (laptops, desktops, peripherals)
• Support and manage devices using MDMUEM platforms
• Manage IT equipment inventory and asset tracking
• Service and repair of computer equipment
• Laying of LAN cable & LAN connection while setting up of LAN and Wireless equipment
• Handle support tickets and ensure timely follo...