Found Description
🚀 We’re Hiring: Customer Support / Technical Support Specialist
📍 Location: Gurgaon (Work from Office)
🕒 Shift: Rotational (including Night Shift)
📅 Working Days: 5 Days a Week
💼 Key Responsibilities:
- Resolve technical issues for customers on SAP Learning, Training Shop & Certification Hub
- Communicate professionally with global customers via ticketing systems
- Handle and manage customer escalations effectively
- Collaborate with internal global teams to deliver high-quality support
- Take ownership of issues and ensure timely resolution
- Perform root cause analysis for reported incidents
- Generate and deliver reports on learning usage and customer requests
- Provide feedback to product/technical teams for continuous improvements
- Ensure GDPR compliance across processes
- Contribute to...