IT Support Pro: 365 & SAP Go‑Live Support

Al Safi Danone | الصافي دانون is seeking an IT Support Specialist to deliver high-quality first- and second-level technical support across all sites. The role manages the IT service desk, MS 365 environments, and supports SAP during go-live and Hypercare phases, aligned to IT governance and SLAs.

The candidate will handle end-user devices, security patching, and proactive incident reporting. Key responsibilities include incident management, SAP runbooks, user provisioning, and training, with