It Support On Site (Saltillo)

HCL is looking for an IT Support Specialist on site with the following requirements:OverviewThis position is for an experienced technician on the Desktop Support team responsible for partnering with both Customer IT design teams and Level 1 Service Desk and other support groups to provide support for core infrastructure and desktop technologies standard to Customer's operating environment.Deliver 24×5 on‐site technical support across IT locations, including Break & Fix, IMAC/D activities, preventive maintenance, and VIP user assistance.Services also cover meeting room equipment checks, Mobile devices, server/network hands & eyes support, and PC refresh.ResponsibilitiesPrimary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and Customer L3 application teams.Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users globally.Ensures consistent processes, procedures and tec...