IT Support Officer Officer - Southern Metro

IT Support Officer - Southern Metro

The Role

As an IT Support Officer, you will provide critical Level 1 IT delivery and operational support across active operational hubs and field venues for a large scale project. This is a multifaceted role combining technical service desk troubleshooting and escalation with physical hardware deployment.

Locations: Mount Waverley, Sandringham and Port Melbourne

Rate: $51.55 per hour plus superannuation (12%)

Duration Project: August to December 2026

You will be responsible for:

• Acting as the first point of contact for technical enquiries (face to face, onsite).
• Logging, triaging, and managing incident priorities under tight, time critical constraints.
• Setting up, configuring, testing, and decommissioning field devices, laptops, printers, and specialised operational equipment.
• Resolving routine issues around user account logins...