Found Description
The IT Support Executive is responsible for providing technical support to end users, ensuring timely resolution of hardware, software, and system-related issues. The role involves troubleshooting IT incidents, managing service requests, supporting IT infrastructure, and delivering excellent user support to maintain smooth daily operations.
Key Responsibilities
- Provide first-line technical support to end users for hardware, software, operating systems, and workplace applications.
- Troubleshoot and resolve IT issues related to desktops, laptops, mobile devices, software applications, network connectivity, and peripherals.
- Respond to user requests and incidents promptly, ensuring issues are resolved within agreed service level targets (SLA).
- Provide support for urgent and critical incidents, including identifying temporary solutions where required.
- Record, track, and maintain accurate documentation of i...