Found Description
Responsibilities
- Provide first-level support for Identity Management and Access Management (IAM) incidents and service requests.
- Perform user account creation, modification, suspension, deletion, password resets, and account unlock activities in accordance with approved procedures.
- Troubleshoot and resolve user ID-related issues by following documented procedures, process manuals, and standard operating procedures (SOPs).
- Assist users with login, authentication, and access-related issues across various systems and applications.
- Communicate effectively with both technical and non-technical users, adapting communication according to the user's level of technical understanding.
- Explain technical issues and resolutions in clear, simple, and user-friendly language.
- Escalate unresolved or complex issues to the appropriate support teams when necessary.
- Ensure compliance with security policies, access govern...
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