It Support Engineer (Zapopan)

Location: Guadalajara, MexicoDepartment: Technical SupportKey ResponsibilitiesConduct root cause analysis to identify and resolve recurring issues.Utilize SQL to query and analyze database information for troubleshooting purposes.Collaborate with engineering and client‐facing teams to escalade and resolve complex issues.Arrange and attend virtual meetings with clients, client teams, and engineering to resolve complex technical issues.Create and maintain technical documentation, FAQs, and knowledge base articles.Provide training and support to customers on product features and functionalities.Monitor system performance and provide feedback for product improvements.Assist in the onboarding of new clients and provide ongoing support as needed.QualificationsBachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Proficient in English and Spanish.Proficiency in SQL and experience working with relational databases (e.G., MySQL, Pos...