Found Description
Enhance your IT skills as an Onsite Support Engineer at HCL. This role demands hands-on troubleshooting, ITIL process adherence, and proactive problem-solving for technical issues.
HCL is seeking a dedicated IT Support Engineer with a minimum of seven years in deskside and onsite support. You will work with Microsoft Operating Systems, troubleshooting network and datacentre equipment while reporting to the Track Lead. This role combines customer service, technical aptitude, and coordination with vendors to ensure seamless operations on-site.
Key Responsibilities:
• Adhere to ITIL processes and SLAs effectively
• Troubleshoot hardware and software issues proactively
• Build and configure shopfloor PCs and critical software
• Coordinate vendor support to resolve IT-related issues
• Maintain clear documentation and create KB articles
Requirements:
• Minimum of 7 years in onsite support roles
• Strong knowledge of Microsoft Windows and Mac OS X
• Experience...
HCL is seeking a dedicated IT Support Engineer with a minimum of seven years in deskside and onsite support. You will work with Microsoft Operating Systems, troubleshooting network and datacentre equipment while reporting to the Track Lead. This role combines customer service, technical aptitude, and coordination with vendors to ensure seamless operations on-site.
Key Responsibilities:
• Adhere to ITIL processes and SLAs effectively
• Troubleshoot hardware and software issues proactively
• Build and configure shopfloor PCs and critical software
• Coordinate vendor support to resolve IT-related issues
• Maintain clear documentation and create KB articles
Requirements:
• Minimum of 7 years in onsite support roles
• Strong knowledge of Microsoft Windows and Mac OS X
• Experience...
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