Found Description
Hiring: IT Support Full‑time Engineer
Location: Trondheim, Norway
Type: FTE Engineer
Term: Long Term | Start Date: ASAP
Scope of Activities
- Desktop hands and feet support
- Perform call logging, respond to IT issues, requests, and queries from users via telephone, email, chats
- Support phone calls by logging to Nice Softphone
- Asset refresh
- Hardware break‑fix of end‑user devices
- Mobile device troubleshooting
- Conference room support – audio‑video conferencing room support
- Smart hands support
- Liaison with LTIMindtree Service desk, L2 and L3 group as needed (mostly applicable for dedicated sites)
- Third‑party / OEM vendor coordination
Key Activities
- Provide onsite support as per site categorization to provide operational and technical support
- Network & telecom devices are included in support under Hands & feet ...