It Support Engineer Specialist

Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent.From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally.Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.English Level: B2 Intermediate$500 MXN punctuality bonus4% of savings fundThe IT Support Engineer Specialist serves as the primary IT point of contact for the Leon office, providing comprehensive technical support to all users.This role focuses on resolving Level 1 and 2 technical issues, including network troubleshooting, hardware and software support, and escalating Level 3 problems efficiently.The ideal candidate is a goal-oriented problem solver with strong network skills and a commitment to delivering excellent customer service.Key responsibilitiesInstall,...