IT Support Engineer

Responsibilities

• Provide technical support for desktop and laptop hardware and software.
• Provide support for Windows operating systems and common user applications (e.g. Microsoft 365, Outlook, Microsoft Remote Desktop and network connectivity).
• Install and prepare computers for end users.
• Troubleshoot printers and scanners, and coordinate with vendors for issue resolution.
• Set up laboratory computers and configure connections to laboratory testing equipment.
• Manage user login accounts, including password resets and multi-factor authentication (MFA) setup.
• Perform first-level troubleshooting for on-site servers and network devices (e.g. rebooting network switches, access points and routers, troubleshooting power failures, VPN and internet connectivity issues).
• Collaborate with the HQ IT team on IT-related matters.
• Collaborate with the primary IT support provider on IT-re...