Found Description
**Key Responsibilities**
- Respond to and resolve end-user technical issues related to computers, laptops, mobile devices, printers, telephony, and general office hardware.
- Deploy, configure, and maintain operating systems, software packages, and system updates across workstations and servers.
- Support network-related activities, including connectivity issues, equipment changes, and infrastructure transitions
- Perform initial diagnostics and troubleshooting of server and system performance incidents.
- Maintain accurate records of IT assets, configurations, and service activities.
- Manage and document support requests through the IT service management system, ensuring timely resolution and proper follow-up.
- Partner with external vendors and service providers during installations, upgrades, and special projects.
- Participate in cross-functional IT initiatives and technology improvements.
- Provide technical guidance and act as an escalation resource fo...
- Respond to and resolve end-user technical issues related to computers, laptops, mobile devices, printers, telephony, and general office hardware.
- Deploy, configure, and maintain operating systems, software packages, and system updates across workstations and servers.
- Support network-related activities, including connectivity issues, equipment changes, and infrastructure transitions
- Perform initial diagnostics and troubleshooting of server and system performance incidents.
- Maintain accurate records of IT assets, configurations, and service activities.
- Manage and document support requests through the IT service management system, ensuring timely resolution and proper follow-up.
- Partner with external vendors and service providers during installations, upgrades, and special projects.
- Participate in cross-functional IT initiatives and technology improvements.
- Provide technical guidance and act as an escalation resource fo...