IT Support Engineer — Hybrid Onsite with Regional Travel

IFS is seeking a mid-level IT Support Engineer to help deliver frontline and escalation-level technical support for a global user community. You will resolve complex issues across Windows, macOS, and mobile devices, both onsite in our Houston office and remotely, while contributing to service improvements and documentation.

You will mentor junior staff, collaborate with cross-functional teams across time zones, and participate in rollout of new tools and processes to enhance user experience and