Found Description
On behalf of a leading intergovernmental organisation based in Geneva, we are recruiting a permanent IT Support Engineer to join the onsite technical team, working five days per week on client premises.
The role combines second-line desktop and hardware support with hands-and-eyes assistance for the Network and Compute team, executing on-site interventions under the guidance of remote Subject Matter Experts.
Key Responsibilities
- Install, upgrade, and troubleshoot Windows, Mac, and authorized desktop software and applications
- Support desktops, laptops, printers, mobile devices, and meeting room equipment
- Manage incidents and service requests through ServiceNow
- Support Active Directory, Azure AD, Exchange Online, and Microsoft Entra ID
- Provide hands-and-eyes support for Network and Compute devices, following instructions from remote Subject Matter Experts
- Manage asset inventory and device life...