IT Support Engineer for Internal Employee Support (Barcelona)

Company Description

• Be the first contact person for our employees (mostly Software Engineers) to enable their digital work life.
• Take over the initial triage of tickets, resolution, qualification, and escalation of Incidents and Service Requests .
• Be responsible for resolving client technology issues as well as executing local/regional projects as part of global programs such as the deployment of new client hardware and software technologies.
• Install and provide top‑notch equipment (high‑performance notebooks, Macbooks, etc.) for our modern workplaces (Windows, macOS, Linux).
• Understand and evaluate the needs of our employees and support IT training activities.
• Support local events and be responsible for digital collaboration tools and meeting room equipment, such as Microsoft Surface Hub.
• Coordinate external IT service providers .
• Identify potential ...