Found Description
BlackStone eIT is looking for a dedicated IT Support Engineer to join our team.
Key Responsibilities
- Provide first and second-level technical support for end users.
- Install, configure, maintain and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
- Support Microsoft Windows operating systems and business applications.
- Manage user accounts: permissions, email accounts, and access rights.
- Troubleshoot network connectivity issues including LAN, WAN, Wi‑Fi, VPN, DNS, and DHCP.
- Monitor and maintain IT infrastructure, servers, and network devices.
- Install software updates, security patches, and operating system upgrades.
- Respond to service requests and incidents through the ticketing system within defined SLAs.
- Escalate complex technical issues to senior engineers or vendors when required.
- Support virtualization environments such as VMware and Hyper‑V.