IT Support Engineer (AMOS)

Responsibilities for IT Support Engineer

• Responding promptly to user helpdesk calls and advising them accurately on what action to take
• Ensure a rigorous and daily follow‑up of these calls (from the recording of the problem to its solution, respect of deadlines, possible information to the members of the infrastructure service, to Aerospacelab partner companies, and/or to colleagues, …).
• Ensure weekly reporting of call handling statistics - in order to improve service quality.
• Execute CMDB update tasks following incident resolutions and change implementation
• User‑rights management
• Follows established processes and procedures
• Propose and improve Knowledge Base articles
• Reinforce the Proximity team in case of exceptional workload.
• Laptop & Desktop preparation and configuration.
• Basic servers & infrastructure tasks
• Ensure the proper use of the ticketing tools set up (i...