IT Support Engineer (2nd Line)

Location: Durbanville, Cape Town

Hours: Monday–Friday, 9:00 am–5:30 pm (UK working hours) + rotational weekend standby

The Opportunity

Our client is a rapidly growing technology services provider delivering IT, communications, and cybersecurity solutions to small and medium‑size businesses across the UK. Due to continued growth, they are looking to add a customer‑focused IT Support Engineer (2nd Line) to their technical support team. This is an excellent opportunity for someone with service desk experience who enjoys problem‑solving and delivering high‑quality support in a fast‑paced MSP environment.

The Role

You will act as a key point of contact for customers requiring technical assistance, providing remote support and occasionally attending client sites when required. This is a fast‑paced, customer‑facing role where you will be responsible for diagnosing issues, resolving tickets, and escalating more complex problems where necessary....