IT Support Engineer (1st Line Helpdesk)

IT Support Engineer – 1st Line & 2nd Line

My client is a large financial organisation who is looking for an experienced 1st Line Support Engineer to administer a busy IT Service Desk with internal customers and IT work streams.

You must have previous experience as a 1st Line Support Engineer and will have knowledge of most of the following:

• Windows 7/8 operating systems
• Good working knowledge of MS Office 2003 and 2013 products
• Very strong customer facing and communication skills
• Excellent organisational skills
• Ability to work under pressure
• Clear and positive telephone manner
• Being a good “all‑rounder” in terms of supporting all areas of IT
• Good team working skills
• Excellent communication skills (both orally and written) across all levels including both technical and non-technical staff and customers
• Self‑motivated with ability to work independently
• Accuracy and ...