Found Description
Elevate your career as an IT Support Analyst specializing in technical support and incident management. This hybrid role emphasizes monitoring IT applications and infrastructure services.
As an IT Support Analyst, you will address production alerts, share issues with dedicated support teams, and oversee deployments. Candidates should have 3-5 years of relevant experience, especially within a banking environment, and communicate effectively in French and English. Familiarity with ITIL concepts and tools like ServiceNow is essential.
Key Responsibilities:
• Monitor production alerts and resolve application issues
• Record incidents and escalate as needed
• Deploy technical solutions as required
• Manage major infrastructure migrations
Requirements:
• Degree in computer science, IT, or equivalent
• 3-5 years in a production support setting
• Proficiency with Java applications
• Understanding of Oracle DB, Linux, Windows
• Knowledge of production monitor...
As an IT Support Analyst, you will address production alerts, share issues with dedicated support teams, and oversee deployments. Candidates should have 3-5 years of relevant experience, especially within a banking environment, and communicate effectively in French and English. Familiarity with ITIL concepts and tools like ServiceNow is essential.
Key Responsibilities:
• Monitor production alerts and resolve application issues
• Record incidents and escalate as needed
• Deploy technical solutions as required
• Manage major infrastructure migrations
Requirements:
• Degree in computer science, IT, or equivalent
• 3-5 years in a production support setting
• Proficiency with Java applications
• Understanding of Oracle DB, Linux, Windows
• Knowledge of production monitor...
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