It Support Analyst (Mexicali)

Responsibilities
Provide second-level user support for hardware and software issues.
Assist in hardware and software installation and configuration according to corporate policies and guidelines.
Aid in troubleshooting and diagnosing hardware and software errors.
Support PC replacement programs and emergency equipment exchanges.
Provide hands-on assistance for IT project implementations.
Help with local backup operations in alignment with corporate policies.
Maintain confidentiality on all user data and related information.
Perform miscellaneous job-related duties as assigned.
Qualifications
A+ certificate or 1-2 years of experience in an end user support environment.
1-3 years of experience in MS Windows desktop operating system deployment.
Basic understanding of software distribution and patch management tools.
Experience with ITSM systems such as ServiceNow.
Basic knowledge of network infrastructure and security principles.<...