IT Support Analyst in Toronto

Become an IT Support Analyst with a dedicated team delivering exceptional service in Toronto! Engage with various technical challenges and provide top-notch support to users across the organization.
We are looking for an IT Support Analyst with 2-3 years of IT Service Desk experience. Your role will involve triaging support tickets, providing user training on applications like Office 365, and assisting Senior Executives with their IT needs. A strong knowledge of Active Directory and troubleshooting hardware/software is crucial for success.
Key Responsibilities:
• Triage and elevate tickets to advanced support
• Communicate user problem status and progress
• Provide desktop application training to users
• Order and deploy computer hardware efficiently
• Arrange external technical support when needed
Requirements:
• 2-3 years experience in IT Service Desk or Call Centre
• Proficient in Active Directory and Office 365
• Solid knowledge of Windows and Offic...