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IT Support Analyst for Technology Users

International Cooling Tower, Inc.

edmonton, division no. 11, Canada Full-time June 10, 2026

Found Description

Elevate your career as an IT Support Analyst where you will provide essential tech support on-site. Embrace diverse challenges in troubleshooting and system maintenance to ensure user satisfaction.
As part of the IT team, you will play a pivotal role in supporting both employees and customers effectively. This position requires you to diagnose hardware/software issues while maintaining detailed records of IT assets. You will be responsible for system installations and configurations, ensuring smooth operations across all devices and peripherals.
Key Responsibilities:
• Deliver technical support via phone, email, and in person
• Diagnose hardware and software issues across devices
• Install, configure, and maintain peripherals and systems
• Monitor systems to ensure optimal functionality
• Assist with inventory management of IT assets
Requirements:
• Associate degree in IT or Computer Science
• Minimum 1 year technical support experience preferred
• Prof...

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