IT Support Analyst - Corporate Solutions

Being part of the Corporate Solution Finance Application Team, this role is responsible for the production support services for the CEVA financial applications, also referred to as Corporate Solutions.

WHAT ARE YOU GOING TO DO?

• Perform production services for CEVA Global Finance applications including but not limited to Medius, Web3, Oracle JDEdwards, Lynx and banking/treasury applications.
• 2nd line support (Incident tickets and Service Requests), application & interface monitoring and issue follow up.
• Works on Problem ticket management, changes and continuous improvement. Participates in internal Application Production Systems (APS) projects and initiatives.
• Coordinates application and infrastructure maintenance with Business and Infrastructure teams.
• Creation of statistics and maintenance of system documentation.
• Requires an understanding of the business processes and flows to enable the analysis of busin...