Found Description
The Opportunity:
* As the IT Support Analyst, you will be the trusted point of contact for all Hermès Australia Service Desk interactions, ensuring a smooth and responsive experience for end users. From managing incidents and service requests, to setting up and supporting store and corporate hardware, you will play a key role in enabling daily operations across the Hermès Australia business. Based in our Head Office, this is a fully on-site position requiring in-person attendance five days per week.
Key Responsibilities:
* Provide day-to-day support for the Hermes Australia IT infrastructure under the direction of the IT Manager.
* Act as the primary IT service desk contact for end users via phone, email, walk-up, and web portal, delivering timely and high-quality customer support.
* Manage incidents end-to-end, including logging, categorization, prioritization, and escalation, ensuring prompt resolution in line with ...