Found Description
Elevate your career as an IT Support Analyst with PFX Group, delivering essential technical support and ensuring smooth IT operations. Engage in a variety of tasks to enhance user efficiency.
At PFX Group, the IT Support Analyst serves as the primary contact for end-user support. This role demands a proactive approach in troubleshooting, prioritizing incidents, and managing software and hardware resources. You will play a key role in maintaining the organization’s technology environment and supporting seamless operations, executing onboarding, and ensuring a high level of customer focus.
Key Responsibilities:
• Serve as first point of contact for IT support
• Log and prioritize IT incidents and requests
• Record all activities accurately in ITSM system
• Execute onboarding and offboarding processes
• Maintain accurate inventory of IT assets
Requirements:
• 3 - 5 years of IT support experience
• Solid knowledge of hardware and networks
• Proficient in Mi...
At PFX Group, the IT Support Analyst serves as the primary contact for end-user support. This role demands a proactive approach in troubleshooting, prioritizing incidents, and managing software and hardware resources. You will play a key role in maintaining the organization’s technology environment and supporting seamless operations, executing onboarding, and ensuring a high level of customer focus.
Key Responsibilities:
• Serve as first point of contact for IT support
• Log and prioritize IT incidents and requests
• Record all activities accurately in ITSM system
• Execute onboarding and offboarding processes
• Maintain accurate inventory of IT assets
Requirements:
• 3 - 5 years of IT support experience
• Solid knowledge of hardware and networks
• Proficient in Mi...
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